Kaltura — Senior Account Manager, Emerging Markets. Own renewal and expansion for a portfolio of enterprise accounts across automotive, insurance, aerospace, professional services, and the public sector, including General Motors, State Farm, and Raytheon. Part of Kaltura’s AI Business Development team, bringing Kaltura’s agentic products into existing accounts.
Revin — Head of Customer Success. Built Revin’s customer success function as an AI-native operation from day one, including agentic workflows, AI-powered support automation, and the playbooks and SOPs behind them. Stood up and led the Forward Deployed Engineering team, growing it to six people.
Kaltura — Senior Customer Success Manager, Enterprise. Owned AI product implementation and expansion for global enterprises, including J.P. Morgan Chase & Co., Vanguard, NVIDIA, ADP, and Liberty Mutual. Generated $2.5M+ in new ARR from 2023 to the first half of 2025.
Top Net Booking Award worldwide in 2025, and top performer three times: worldwide in the first half of 2025 at 120% of growth quota and $555k of new ARR, North America in the first half of 2024 at 161% and $1.33m, and North America in 2023 at 199% and $674k.
Kaltura — Senior Customer Success Manager, Media & Telecom. Promoted to manage a portfolio of large strategic broadcaster and publisher accounts concentrated in the US, including OTTera, Canela Media, Middle East Broadcasting Networks, O’Reilly Media, and Atmosphere TV. Led the cross-organizational margin analysis and improvement initiative following the company’s July 2021 IPO.
Kaltura — Customer Success Manager, Media & Telecom. Oversaw adoption, retention, and expansion across a portfolio of 50+ global broadcaster and publisher accounts on the Cloud TV product stack, including ESPN, CBS, PBS, WarnerMedia, The Weather Channel, and MotorTrend.
Artsy — Account Executive. Full-cycle sales and account management for small and mid-sized galleries on the world’s largest online art marketplace, from prospecting and business development through onboarding and customer success. Reported to the VP of Global Sales & Partnerships. Achieved 300% of artwork supply targets and 140% net retention.
David Zwirner — Sales & Client Relations. Supported directors and the sales team at one of the world’s leading contemporary art galleries, preparing private client viewing materials and art market research for collectors.
Columbia University Center for Career Education — Customer Service Team Lead. Managed a high-volume frontline service team and ran employer and job-posting approvals on LionSHARE, Columbia’s career platform, covering 67,000+ jobs and 16,000+ employers a year. Analyzed and allocated $375K in summer grant funding for students in unpaid internships.
Education. Columbia University, BA in psychology and art history, magna cum laude. Varsity lightweight rowing: U.S. National Champion and Eastern Sprints Champion. Credential of Readiness (CORe) from Harvard Business School Online.
Certifications. Google Data Analytics, Google AI & Prompting Essentials, AWS Certified Cloud Practitioner.